12.2 E-Business Suite Workflow Mailer Hanging At 'Starting' Stage After Applying AD/TXK Delta 8 Patches And Jan 2017 CPU patch With Error 'SvcComponentContainerException: Could not start component' And 'SvcComponentException: Validation failed' (Doc ID 2265709.1)

Last updated on JUNE 26, 2017

Applies to:

Oracle Workflow - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

E-Business Suite 12.2 Workflow, Workflow Mailer Advanced Queue issues

 



When attempting to connect to SMTP server, the following error occurs:


Could not handle the control event -> oracle.apps.fnd.cp.gsc.SvcComponentContainerException: Could not start component; performing rollback -> oracle.apps.fnd.cp.gsc.SvcComponentException: Validation failed for the following parameters -> {ACCOUNT=Unable to connect to the mail account. Check the host, user name and password., OUTBOUND_SERVER=Unable to connect to the mail account. Check the host, user name and password.}. Parameters were -> {RESET_NLS=N, FROM=Workflow Mailer, INBOUND_MAX_RET_EMAIL_SIZE=100, INBOUND_SSL_ENABLED=Y, CANCELED=WFMAIL:CANCELED, SEND_UNSOLICITED_WARNING=Y, OUTBOUND_CONNECTION_TIMEOUT=120, CLOSED=WFMAIL:CLOSED, NODENAME=WFMAIL, OUTBOUND_SERVER=smtp-relay.mail.com, SUMMARY=WFMAIL:SUMMARY,

The issue can be reproduced at will with the following steps:
a. Workflow Administrator Web Applications Responsibility
b. Workflow Manager
c. Click on the Notification Mailers icon
d. Click on Workflow Notification Mailers link
e. Click on Edit

The issue has the following business impact:
Due to this issue, users cannot send email notifications

Cause

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