XML-20108 - (Fatal Error) Start Of Root Element Expected
(Doc ID 2266041.1)
Last updated on APRIL 18, 2023
Applies to:
Oracle Advanced Collections - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version,
When attempting to run the IEX Xml Generated and Delivery process for dunning letters,
the following error occurs.
ERROR
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IEXXmlDelivery [Apr-27-2017 14:50:35]: sqlexp:oracle.apps.xdo.XDOException: : XML-20108: (Fatal Error) Start of root element expected.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. This is working on one instance but not on another instance.
2. Run the process and it fails with the error.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run their dunning letters.
Cause
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In this Document
Symptoms |
Cause |
Solution |