The 'Add Note' Link On The Service Request Summary Page Is Not Available In 12.1.3
Last updated on MAY 16, 2017
Applies to:Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.1.3 version, Field Service Engineer Portal
When viewing the Service request Summary page from FSTP the add notes section is not available .
The expectation is that the user would be able to add notes.
The issue can be reproduced at will with the following steps:
1. Login to EBS
2. Navigated to Field Service Technician Portal
3. Queried for SR/Tasks
4. Clicked on the service request number
5. Show the SR details along with the notes
6. Not able to add notes
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms