The 'Add Note' Link On The Service Request Summary Page Is Not Available In 12.1.3 (Doc ID 2266088.1)

Last updated on MAY 16, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Field Service Engineer Portal

ACTUAL BEHAVIOR
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When viewing the Service request Summary page from FSTP the add notes section is not available .

The expectation is that the user would be able to add notes.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to EBS
2. Navigated to Field Service Technician Portal
3. Queried for SR/Tasks
4. Clicked on the service request number
5. Show the SR details along with the notes
6. Not able to add notes

Changes

 

Cause

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