Error "You Do Not Have Permission To Access This Feature" When Accessing iSupport Administrator Responsibility

(Doc ID 2266407.1)

Last updated on MAY 16, 2017

Applies to:

Oracle iSupport - Version 12.2.5 and later
Information in this document applies to any platform.


On : 12.2.5 version,

When attempting to access iSupport Administration page through iSupport administrator responsibility,
the following error occurs.

You do not have permission to access this feature

The issue can be reproduced at will with the following steps:
1. Login to Apps
2. Navigate to (R) iSupport Administrator -> Administration


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