Error "You Do Not Have Permission To Access This Feature" When Accessing iSupport Administrator Responsibility (Doc ID 2266407.1)

Last updated on MAY 16, 2017

Applies to:

Oracle iSupport - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version,

When attempting to access iSupport Administration page through iSupport administrator responsibility,
the following error occurs.

ERROR
-----------------------
You do not have permission to access this feature


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Apps
2. Navigate to (R) iSupport Administrator -> Administration

Cause

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