Attachments Paper Clip Icon Greyed out on the Person Life Events Form (Doc ID 2266679.1)

Last updated on MAY 16, 2017

Applies to:

Oracle Advanced Benefits - Version 12.2 HRMS RUP8 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Unable to access Attachments paper clip icon from the Oracle Toolbar on the Person Life Events or People forms.

EXPECTED BEHAVIOR
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Expect that if the below Profile Options are set to "Yes", the paper clip Attachments icon will be enabled:
-HR:Use Standard Attachments
-Indicate Attachments

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefits Service Center and query the employee who uploaded Attachments via Self-Service > Benefits.
3. Select View Person Life Events from the Desktop Activities drop down menu.
4. Select the life event in question.
See that the paper clip icon is not enabled (greyed out).

Cause

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