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Service - Charges - Wrong Coverage Details(Display Contract) Showing In Charges Pricing Rules Tab (Doc ID 2266872.1)

Last updated on MAY 16, 2017

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version, Charges UI, APIs, and schema

Drilldown coverage from charges are showing wrong coverage.

Drilldown coverage from charges should be showing coverage corresponding to the price line.

The issue can be reproduced at will with the following steps:
1.Query Service request
2.Chrges tab => Pricing Rules
3.Coverage on line = M.PSA.TRAV.SIO.5HRS.P.A.P.S
4.But when we drilldown does it show “COVERAGE_JO”. This occurs on all lines.
5. Drill down to coverage from OKS shows correct coverage.


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