Service - Charges - Wrong Coverage Details(Display Contract) Showing In Charges Pricing Rules Tab (Doc ID 2266872.1)

Last updated on MAY 16, 2017

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Charges UI, APIs, and schema

ACTUAL BEHAVIOR
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Drilldown coverage from charges are showing wrong coverage.

EXPECTED BEHAVIOR
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Drilldown coverage from charges should be showing coverage corresponding to the price line.

STEPS
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The issue can be reproduced at will with the following steps:
1.Query Service request
2.Chrges tab => Pricing Rules
3.Coverage on line = M.PSA.TRAV.SIO.5HRS.P.A.P.S
4.But when we drilldown does it show “COVERAGE_JO”. This occurs on all lines.
5. Drill down to coverage from OKS shows correct coverage.


Cause

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