Error : ASO_CHECK_TCA_PVT.CUST_ACCT_RELATIONSHIP While Submitting Charges In Service Request Form (Doc ID 2266961.1)

Last updated on MAY 17, 2017

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Getting error while submitting charges in the Service Request form.

ERROR
-----------------------
Error returned in ASO_CHECK_TCA_PVT.CUST_ACCT_RELATIONSHIP

ORA-00972: identifier is too long
ORA-06512: at "APPS.ASO_UTILITYP_PVT", line 62
ORA-06512: at "APPS.ASO_PARTY_INT", line 2611
ORA-01422: exact fetch returns more than requested number of rows.

STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Create party relationship in Receivables.
2. Create service request and proceed for charges.
3. Submit charges and receive the stated error.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms