The Organization Credit Limit Displays The New Updated Values In Old Case Folder (Doc ID 2267086.1)

Last updated on MAY 22, 2017

Applies to:

Oracle Credit Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version,

ACTUAL BEHAVIOR
---------------
The organization credit limit has new updated values in the case folder.

For example, Case Folder A is created for a party and the requested amount is 10,000.
Then the organization credit limit has a new updated value of 10,000 in the case folder.

Then, Case folder B is created for the same party and the requested amount is now 20,000.
Then the organization credit limit has a new updated value of 20,000 in the case folder.

However, when you open the Case Folder A, the organization credit limit also shows the new updated value of 20,000.


EXPECTED BEHAVIOR
-----------------------
Previous case folder should show the value of 10,000 per the example above.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create case folder A for 10,000.
2. Create case folder B for 20,000.
3. See the organization credit limit for case folder A is updated to 20,000.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are expecting to see the requested amount from case folder A, not the new credit limit from case folder B.

Cause

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