Unable to Enroll in Benefits via Employee Self-Service > Benefits (Doc ID 2267773.1)

Last updated on MAY 18, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When attempting to enroll in benefits via Employee Self-Service after processing a life event, the following error occurs:

ERROR
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"You may not enroll or change your benefits at this time.

You can only enroll or change your benefits during an enrollment period, such as annual
enrollment, or after a life event, such as marriage, a new child, or relocation."

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.

2. Navigate to People > Benefits Service Center and query an eligible employee.

3. Process a life event which will allow for enrollment.

4. Go to responsibility Employee Self-Service and select the Benefits function.

Error occurs.

Cause

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