Getting Error "Unable to process the debrief line. Please check error details and correct the problem." While Trying to Process Debrief Lines (Doc ID 2268002.1)

Last updated on MAY 19, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Debrief / Field Service Report in Production and clone of production


ERROR
-----------------------
Unable to process the debrief line. Please check error details and correct the problem.t



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Service Request and navigate to task tab
2. Click the Debrief
3. Try to add material install line and submit debrief



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms