Unable To Create Order Management Order In Depot Repair - Bill To/Ship To Address Validation Failed (Doc ID 2268004.1)

Last updated on MAY 19, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version

When trying to create Order getting the following error


ERROR
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The System Cannot find a valid account for the specified Bill To/Ship To address. XXXXXXna Operating Unit :.The Transaction has been aborted based on the setting in the Profile :Service: Action for Missing Account/Account Site in Charges."



STEPS
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The issue can be reproduced at will with the following steps:
1.Create Repair order
2. Try to create Order Management order



Cause

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