Quality Workbench Fails When Information Check Box In The Collection Plan Is Checked

(Doc ID 2268295.1)

Last updated on MAY 19, 2017

Applies to:

Oracle Quality - Version 12.2 and later
Information in this document applies to any platform.


When attempting to access a collection plan using the Quality Workbench, the following error occurs.


Failure of Web Server bridge:
No backend server available for connection: timed out after 10 seconds or idempotent set to OFF or method not idempotent.


The issue can be reproduced at will with the following steps:
1. Responsibility = Quality (QA)
2. Navigation = Setup-> Collection Plans-> Query Org / Plan
3. Click Information Box for several elements
4. Navigation = Workbench-> Collection Plans
5. Choose Org / Plan
6. Encounter the error message


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