Opportunity's Sales Channel -value Updated Empty When Old Values (Doc ID 2268620.1)

Last updated on MAY 23, 2017

Applies to:

Oracle Sales - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Sales Dashboard

ACTUAL BEHAVIOR
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Accessing Opportunity from Sales Dashboard is updating the Sales Channel code to null.

EXPECTED BEHAVIOR
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It should not update the sales channel code

STEPS
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The issue can be reproduced at will with the following steps:
1. Login from Sales User Responsibility.
2. Navigate to Sales Dashboard and open Opportunity Page.
3. Open the Opportunity History and the Sales channel Value is updated to Null.


Changes

 

Cause

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