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Opportunity's Sales Channel Value Updated to NULL When Inactive Values Exist (Doc ID 2268620.1)

Last updated on FEBRUARY 25, 2019

Applies to:

Oracle Sales - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Sales Dashboard

ACTUAL BEHAVIOR
---------------
Accessing Opportunity from Sales Dashboard is updating the Sales Channel code to null.

EXPECTED BEHAVIOR
-----------------------
It should not update the sales channel code

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login from Sales User Responsibility.
2. Navigate to Sales Dashboard and open Opportunity Page.
3. Open the Opportunity History and the Sales channel Value is updated to Null.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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