Not Able To Create Repair Order Getting Error "CS_CHG_INVALID_SUBMIT_PARAMS (PARAM=p_incident_id) (ROUTINE=CS_MultiOrg_PVT.GetOrgId) and You must enter a value for Column Time Zone." (Doc ID 2269033.1)

Last updated on MAY 23, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Repair Execution

When attempting to create a repair order in Depot Repair,
the following error occurs.

ERROR
-----------------------
CS_CHG_INVALID_SUBMIT_PARAMS (PARAM=p_incident_id) (ROUTINE=CS_MultiOrg_PVT.GetOrgId)
You must enter a value for column Time Zone


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create repair order
2. Enter the repair order information


Cause

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