Could not load application module 'oracle.apps.eam.workorder.server.EasyWorkOrderSearchAM' (Doc ID 2269056.1)

Last updated on MAY 23, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, SUPPORT

The user logs in to EAM work orders and while cliking on work order he gets below error.
This is happening only for one user.

ERROR
-----------------------

Exception Details.
oracle.apps.fnd.framework.OAException: Could not load application module 'oracle.apps.eam.workorder.server.EasyWorkOrderSearchAM'.
  at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(OAJSPApplicationRegistry.java:282)
  at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(OAJSPApplicationRegistry.java:81)
  at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1334)
  at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:571)
  at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:459)
  at _pages.__oa._jspService(__oa.java:233)
  at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
  at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
  at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
  at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:301)
  at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
  at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
  at oracle.apps.fnd.security.WLFilter.doFilter(WLFilter.java:213)
  at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
  at oracle.apps.jtf.cabo.interceptor.JTFWrapperFilter.doFilter(JTFWrapperFilter.java:149)
  at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
  at oracle.apps.jtf.base.session.ReleaseResFilter.doFilter(Unknown Source)
  at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
  at oracle.apps.fnd.security.AppsServletFilter.doFilter(AppsServletFilter.java:432)
  at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
  at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:119)
  at java.security.AccessController.doPrivileged(Native Method)
  at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:324)
  at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:460)
  at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:103)
  at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:171)
  at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
  at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
  at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:163)
  at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
  at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3748)
  at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3714)
  at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
  at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
  at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2283)
  at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2182)
  at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1491)
  at weblogic.work.ExecuteThread.execute(ExecuteThread.java:263)
  at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
## Detail 0 ##
oracle.adf.mds.exception.MDSRuntimeException: Unable to find component with absolute reference = /oracle/apps/eam/workorder/webui/EAM_EW_START_PAGE, XML Path = {1}. Please verify that the reference is valid and the definition of the component exists either on the File System or in the MDS Repository.
: XML-20108: (Fatal Error) Start of root element expected.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in into EAM work orders
2. Click Work order


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, this user cannot use the Work order fucntionality

Cause

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