Error 'FRM-40735: WHEN-VALIDATE-ITEM Trigger encountered Unhandled exception ORA-01843' - When Trying To Enter Labor Start Or Labor End Time In Non-English Language Debrief Form (Doc ID 2269210.1)

Last updated on MAY 23, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
Getting the below error when trying to enter Labor Start or End Time in debrief Form if language is not US English.

FRM-40735: WHEN-VALIDATE-ITEM Trigger encounter Unhandled exception ORA-01843

EXPECTED BEHAVIOR
No error should populate while entering the Labor Start or End Time in debrief Form if language is not US English.

STEPS
1. Create a Service Request and task.
2. Click on Debrief button to enter Labor Debrief Line.
3. Try to enter Labor Start or End Time and it will throw above mentioned error.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms