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FRM-40350 In Account Details Form When Trying To Search For Billing Number (Doc ID 2269402.1)

Last updated on DECEMBER 20, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

You are getting error in Account Details form when trying to search for Billing Number.

Error:
FRM-40350: Query caused no records to be retrieved.

It happens when Billing Number with inactive site is selected from Billing Number LOV.
You would like to 'hide' the inactive sites in Billing Number LOV and avoid confusion as
all inactive sites appear on the screen and you  need to select each one individually
to stumble upon the active site.

Steps to Reproduce:
Responsibility: Receivables Manager
Navigation: Account Details
1.Open Account details form
2.Click Find
3.In Find Account details put cursor in Trans Num field and open
Billing Number LOV
4.Select Billing number XXXX for Customer number YYYY with Location ZZZZ
5.Click Find


This can also happen when you get inconsistent search results when a search is made with Open, Closed and Blank "Status" in the "Account Details" form.



Changes

 Applied  R12.AR.B: Patch 20796604.

Cause

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