Takes Too Long When Querying The Service Request By Phone Number In Agent Dashboard

(Doc ID 2269469.1)

Last updated on MAY 23, 2017

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.


On : 12.2.5 version, Service Request Search in Production

Takes t 30-40 seconds when querying the service request by Phone number in Agent dashboard

Expect the search to retrieve the results in 3-4 seconds

The issue can be reproduced at will with the following steps:
1.Login to apps
2.Navigate to Agent Dashbaord
3.Search service request
4.Enter phone number
This will take to Advance search screen ..
and Click Go


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms