Termination Quote Not Submitted For Approval (Doc ID 2269610.1)

Last updated on MAY 24, 2017

Applies to:

Oracle Lease and Finance Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Asset Management

ACTUAL BEHAVIOR
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When submitting a Termination Quote for Approval a confirmation message is received indicating that the quote has been submitted for approval. However, when we search for the quote we see that the status remains Drafted and the Submit for Approval button remains active.

EXPECTED BEHAVIOR
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Expect the Quote to be in a Submitted status and the Termination Quote Approval Workflow to be initiated. The Submit for Approval button is usually inactive once this happens.

STEPS
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The issue can be reproduced at will with the following steps:
1. After creating a Termination Quote click on the Submit for Approval button within the Quote.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot approve these quotes

Changes

 

Cause

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