Field Service - Select Territories and Task Owners: Error ORA-01403 APP-CSF-223257 (Doc ID 2269788.1)

Last updated on JUNE 30, 2017

Applies to:

Oracle Field Service - Version 12.1.3 to 12.2.5 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

Getting Error in 'Select Territories and Task Owners' form from Field Service Dispatch Center.

Error:

APP-CSF-223257: Error in TASK_OWNER.POPULATE_TASK_OWNER_AVAIL:
ORA-06531: Reference to uninitialized collection
ORA-01403: no data found

Steps:

(R) Field Service Manager
(N) Field Service Dispatcher > Dispatch Center
 - Navigate (Top Menu) > Select Territories and Owners

=> Error occurs.

Cause

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