Diagnostic Servlet Takes More than 5 Minutes to Load in a Scalable Environment (Doc ID 2269898.1)

Last updated on MAY 26, 2017

Applies to:

Oracle Transportation Management - Version 6.4.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
The Event Diagnostic Servlet takes more than 5 minutes to load in an OTM scalable environment.


EXPECTED BEHAVIOR
-----------------------
It is expected that the event queue page load in a matter of seconds.

STEPS
-----------------------
The issue can be reproduced with the following steps:

1. Login to a scalable OTM
2. Navigate to Configuration and Administration -> Technical Support -> Diagnostics and Tools -> Event Queues
3. The servlet will take minutes to load.

Note:  You may see this issue for any diagnotic servlet in scalability and not just limited to the Event Queue servlet.

 

Cause

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