Contact Points: To Remove Type Of Phone Appearing In Bracket Next To Phone Number (Doc ID 2270797.1)

Last updated on MAY 26, 2017

Applies to:

Oracle Sales - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

In Sales dashboard on customer update address book tab or contacts update page on phone numbers section type field displays 'Telephone' and in phone number column the word telephone is also displayed in brackets after the phone number.

How to remove telephone displayed in brackets after the phone number?



Steps to Reproduce
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1. Navigate > Sales User > Sales Dashboard > click Organizations link > query name (ie. AT&T Universal Card) > click organization name link > click Address Book tab or Contacts tab > Phone Numbers section > The results displays the Phone type (Mobile). Once Under the field Type and another in bracket next to the phone number.

or

2. Navigate > Customer online superuser > Dashboard > query Name(ie. AT&T Universal Card) > click Contact Points > Phone Numbers section > The results displays the Phone type (Mobile). Once Under the field Type and another in bracket next to the phone number.

Cause

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