BIP 11.1.1.9: Application Failed With java.lang.RuntimeException Could Not Connect To OBI Presentation Service (Doc ID 2271097.1)

Last updated on JUNE 02, 2017

Applies to:

BI Publisher (formerly XML Publisher) - Version 11.1.1.9.x and later
Information in this document applies to any platform.

Symptoms

BI Publisher 11.1.1.9.x Enterprise Edition installed on Exalytics.

BI Publisher services are up and running but the Application Hangs and Users are unable to log in. The Issue is also Intermittent,

The following Error messages are from bipublisher.log file,

[2017-04-24T07:50:24.886+02:00] [bi_server1] [WARNING] [] [oracle.xdo] [tid: 43] [userId: ] [ecid: 8ef686fada2baa1c:-19be993b:15b3d650034:-8000-000000000071772b,0] [APP: bipublisher#11.1.1] java.lang.RuntimeException: Failed to retrieve data from Presentation ServerCould not connect to OBI Presentation Service[[
at oracle.xdo.servlet.data.SawDataSourceImpl.getSessionId(SawDataSourceImpl.java:348)
at oracle.xdo.service.report.saw.SawUtil.getSessionId(SawUtil.java:962)
at oracle.xdo.servlet.resources.StructuredSawMtomResourceProvider.getResource(StructuredSawMtomResourceProvider.java:818)
at oracle.xdo.servlet.resources.ScanningResourceProvider.getResource(ScanningResourceProvider.java:578)
at oracle.xdo.servlet.resources.XdoProfileServiceImpl.loadProfile(XdoProfileServiceImpl.java:144)
at oracle.xdo.servlet.XDOCookie.(XDOCookie.java:82)
at oracle.xdo.servlet.XDOCookie.getXDOCookie(XDOCookie.java:172)
at jsp_servlet.__login._jspService(__login.java:775)


[2017-04-24T07:50:24.886+02:00] [bi_server1] [WARNING] [] [oracle.xdo] [tid: 43] [userId: ] [ecid: 8ef686fada2baa1c:-19be993b:15b3d650034:-8000-000000000071772b,0] [APP: bipublisher#11.1.1] javax.naming.ServiceUnavailableException: Could not connect to OBI Presentation Service[[
at oracle.xdo.service.report.saw.SawUtil.impersonate(SawUtil.java:293)
at oracle.xdo.servlet.data.SawDataSourceImpl.getSessionId(SawDataSourceImpl.java:323)
at oracle.xdo.service.report.saw.SawUtil.getSessionId(SawUtil.java:962)
at oracle.xdo.servlet.resources.StructuredSawMtomResourceProvider.getResource(StructuredSawMtomResourceProvider.java:818)
at oracle.xdo.servlet.resources.ScanningResourceProvider.getResource(ScanningResourceProvider.java:578)
at oracle.xdo.servlet.resources.XdoProfileServiceImpl.loadProfile(XdoProfileServiceImpl.java:144)

[2017-04-24T07:50:24.885+02:00] [bi_server1] [WARNING] [] [oracle.xdo] [tid: 43] [userId: ] [ecid: 8ef686fada2baa1c:-19be993b:15b3d650034:-8000-000000000071772b,0] [APP: bipublisher#11.1.1] java.rmi.RemoteException: User name: BISystemUser, Impersonate id: XMLP_GUEST; Authentication error. An invalid User Name or Password was entered.; nested exception is: [[
javax.xml.ws.soap.SOAPFaultException: Authentication error. An invalid User Name or Password was entered.
at oracle.xdo.service.report.saw.wrapper.v7.AbstractSawSessionService.impersonateex(AbstractSawSessionService.java:141)
at oracle.xdo.service.report.saw.wrapper.v7.SawSessionServiceImpl.impersonateex(SawSessionServiceImpl.java:141)
at oracle.xdo.service.report.saw.SawUtil.impersonate(SawUtil.java:283)
at oracle.xdo.servlet.data.SawDataSourceImpl.getSessionId(SawDataSourceImpl.java:323)
at oracle.xdo.service.report.saw.SawUtil.getSessionId(SawUtil.java:962)

Cause

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