ORA-06502: PL/SQL: Numeric Or Value Error When Creating Charge Line Using API (Doc ID 2271448.1)

Last updated on MAY 30, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to call the CS_CHARGE_DETAILS_PVT.Create_Charge_Details,
the following error occurs.

ERROR
-----------------------
The execution of procedure Validate_Charge_Details failed because of the following unexpected errors: ORA-06502: PL/SQL: numeric or value error: character to number conversion error.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1) Responsibility: Service
2) Profile Name: CS_CHARGE_LINE_DEFAULT_PRICE_LIST - Service: Charge Line Default Price List
3) Profile Value should be either "No value" or "CHARGE_PROFILE"
4) Create a Service Request
5) Create a Charge manually for an item(Out of Warranty Claim) not associated with Contracts
6) Submit the Order
7) PLSQL numeric error displayed


Cause

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