Credit Memo for Contracts Created from Order Management not Displayed in Service Contracts Billing History HTML Page (Doc ID 2271487.1)

Last updated on MAY 31, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Contracts Billing/Termination

ACTUAL BEHAVIOR
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Credit memos created for contracts which originated from Order Management are not displayed on Service COntracts Billing History web page. But it is displayed on the Billing History form and Invoice Details form


EXPECTED BEHAVIOR
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Credit memo should be displayed in Billing History HTML page

STEPS
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The issue can be reproduced at will with the following steps:
1. Terminate contract created from Order Management and create credit memo


Cause

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