Credit Memo cannot be created for OKS_CONTRACTS Invoices with a Particular Tax : Unexpected Error

(Doc ID 2271545.1)

Last updated on JUNE 04, 2017

Applies to:

Oracle E-Business Tax - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Transactions Related

When attempting to credit a transaction, the following error occurs.

An unexpected error has occurred. Please contact your system administrator'.

The issue can be reproduced at will with the following steps:
1. Responsibility: Receivable Super User
2. Navigate: Transactions-> Transactions
3. Query for transaction-> Find Invoice
4. Create credit memo ->Click Credit Balance-> Save|

This issue is seen only with one Tax Code.
If Invoice got another Tax Code, there is no problem.

FND Debug log shows
ZX_TDS_TAX_ROUNDING_PKG: round_tax(-)Not enough info to perform rounding
Amount, Rounding rule, Mau, or Precison is NULL
ZX_TDS_TAX_ROUNDING_PKG: chk_mandatory_col_after_round(-)return status: U
error_buffer  = Tax Amount can not be NULL
Incorrect return_status after calling
Tax Amount can not be NULL
An unexpected error has occurred. Please contact your system administrator.




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