Credit Memo cannot be created for OKS_CONTRACTS Invoices with a Particular Tax : Unexpected Error
(Doc ID 2271545.1)
Last updated on MAY 31, 2019
Applies to:
Oracle E-Business Tax - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Transactions Related
When attempting to credit a transaction, the following error occurs.
ERROR
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An unexpected error has occurred. Please contact your system administrator'.
STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Receivable Super User
2. Navigate: Transactions-> Transactions
3. Query for transaction-> Find Invoice
4. Create credit memo ->Click Credit Balance-> Save|
This issue is seen only with one Tax Code.
If Invoice got another Tax Code, there is no problem.
FND Debug log shows
ZX_TDS_TAX_ROUNDING_PKG: round_tax(-)Not enough info to perform rounding
Amount, Rounding rule, Mau, or Precison is NULL
ZX_TDS_TAX_ROUNDING_PKG: chk_mandatory_col_after_round(-)return status: U
error_buffer = Tax Amount can not be NULL
Incorrect return_status after calling
ZX_TDS_TAX_LINES_DETM_PKG.determine_tax_lines()
RETURN_STATUS = U
ARP_ETAX_SERVICES_PKG.Calculate_tax(-)
Tax Amount can not be NULL
An unexpected error has occurred. Please contact your system administrator.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |