Error JBO-25003: Object AcctOviewAM.HzPuiCustActAM of type ApplicationModule not found When Clicking on Details Icon for Customer Account

(Doc ID 2271580.1)

Last updated on MAY 30, 2017

Applies to:

Oracle Receivables - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Customers Module

When attempting to hit the cancel button on customer late charges page, back to customer match screen and hit on Detail icon to bring up the customer detail page,
the following error occurs.

ERROR
-----------------------
You have encountered an unexpected error. Please contact the System Administrator for assistance.

oracle.apps.fnd.framework.OAException: oracle.jbo.NoObjException: JBO-25003: Object AcctOviewAM.HzPuiCustActAM of type
ApplicationModule not found
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1280)
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.processErrors(OAPageErrorHandler.java:1472)
at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(OAPageBean.java:2967)
...
## Detail 0 ##
oracle.apps.fnd.framework.OAException: oracle.jbo.NoObjException: JBO-25003: Object AcctOviewAM.HzPuiCustActAM of type ApplicationModule not found
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:886)
at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(OAException.java:1009)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(OAApplicationModuleImpl.java:783)
at oracle.apps.ar.cusstd.acctoview.webui.AcctOviewPageCO.processRequest(AcctOviewPageCO.java:404)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:631)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:283)
at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1387)
at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processRequest(OAPageLayoutBean.java:1569)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:1003)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:970)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:690)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:283)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log onto Receivables Manager
2. Query up any existing customers
3. Click on Account Details icon
4. Click on Late Charges tab
5. Click on Cancel button, the screen back to match rule screen
6. Click on the Customer Account details icon again, the error displayed

Cause

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