Error "User Creation Error: XXXXXX java.sql.SQLException: ORA-00060: deadlock detected while waiting for resource" While Creating The MFS User Using MMU Program

(Doc ID 2272027.1)

Last updated on SEPTEMBER 18, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
Observed the below error from "Manages Mobile User" Concurrent Program's Log file while creating the Mobile Field Service User.

User Creation Error: XXXXXX java.sql.SQLException: ORA-00060: deadlock detected while waiting for resource
ORA-06512: at "APPS.ASG_HELPER", line 147
ORA-06512: at line 1

EXPECTED BEHAVIOR
"Manages Mobile User" Concurrent Program should complete without any error.

STEPS
1. Run the program "Manages Mobile User".
2. Program completes with above mentioned error.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms