No Method With Signature Error In HTML Contact Center (Doc ID 2272038.1)

Last updated on MAY 31, 2017

Applies to:

Oracle Customer Care - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Contact Center

When attempting to search a customer,
the following error occurs.

ERROR
-----------------------
'No method with signature - No method with signature - getPrfPartyType(class java.lang.String)'


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to (R) Service -> Customer Management -> Contact Center HTML
2. Enter the Customer Name (Organization name)
3. Click on Search.

The results are retrieved and it is displayed in the 'Customer Overview' page. But it showing the mentioned error message

Cause

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