Enabling the 'Automatic Customer Numbering' system option, The system still allows to enter the Manual customer number instead of generating the customer number automatically.

(Doc ID 2272102.1)

Last updated on JUNE 23, 2017

Applies to:

Oracle Receivables - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

In order to switch from manual to automatic mode, the 'Automatic Customer Numbering' is being enabled in the "System Options" form,while using both "Automatic Customer Numbering" as well as Manual Customer Numbering for customer creation. However, after enabling the 'Automatic Customer Numbering' system option, the system still allows to enter the manual customer number instead of generating the customer number automatically.

Steps to Reproduce:
Scenario 1:
 Responsibility: Receivables Manager
 Navigation: Setup>System>System Options
 Go to Trans and Customer tab, Automatic Customer Numbering unchecked
 Save
 Do not clear cache and bounce the Apache server, Check the Trading community
 Manager >customer standard for vision operations and check the Organization type and person type
 Account number field is hidden and can be saved without entering the A/c number
Scenario 2:
 Responsibility: Receivables Manager
 Navigation: Setup>System>System Options
 Go to Trans and Customer tab, Automatic Customer Numbering checked
 Save
 Do not clear cache and bounce the Apache server check the Trading community Manager>customer
 Standard for vision operations and check the Organization type and person type Account number
 becomes mandatory and have to enter before saving

 

 

 

Cause

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