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AME: Approver's Notifications Are All Closed After the Approver Responds With Approve Action (Doc ID 2272259.1)

Last updated on FEBRUARY 14, 2019

Applies to:

Oracle Purchasing - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3 version when using AME observe the following

ACTUAL BEHAVIOR
---------------
When a delegated approver responds with Approve action other remaining pending approvals for that same approver are also closed as if the response had been entered even though they have not been entered yet

EXPECTED BEHAVIOR
-----------------------
Expect that when an approver responds only that one response is displayed as responded but not all of their pending responses

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Setup AME to notify approvers for requisition approval
2. While notifications are pending have one of the approvers delegate to another approver that is also pending (so now one approver has two pending notifications one from the original approval and one from this that was just delegated to him)
3. Have approver respond to the delegated approval that was delegated to him
4. Review action history and see that the action history shows that both approvals were updated with Approve respond even though he only approved one of them

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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