R12 E-Business Suite AccessGate User Login Fails After SSO Setup With Error 'SsoUser updateUserGuid SEVERE exception' And java.sql.SQLException: ORA-31203: DBMS_LDAP: PL/SQL - Init Failed. ORA-06512: at "APPS.FND_OID_UTIL"

(Doc ID 2272447.1)

Last updated on JUNE 12, 2017

Applies to:

Oracle E-Business Suite Technology Stack - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

E-Business Suite R12 Applications Technology Stack, Access Manager related issues

 

 Unable to login to E-Business Suite due to the following error after enabling SSO with Applications Manager 11.1.2.3.0 per the following document:

<Note 2045154.1> - Automating Integration of Oracle E-Business Suite Release 12.1 With Oracle Access Manager 11gR2 (11.1.2)
 

The below error is received upon SSO Login:
May 23, 2017 10:11:49 AM oracle.apps.fnd.ext.sso.SsoUser updateUserGuid
SEVERE: SEVERE exception while updating user GUID -->
java.sql.SQLException: ORA-31203: DBMS_LDAP: PL/SQL - Init Failed.
ORA-06512: at "APPS.FND_OID_UTIL", line 2172
ORA-06512: at line 1

  at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:462)
  at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:405)
  at oracle.jdbc.driver.T4C8Oall.processError(T4C8Oall.java:931)
  at oracle.jdbc.driver.T4CTTIfun.receive(T4CTTIfun.java:481)
  at oracle.jdbc.driver.T4CTTIfun.doRPC(T4CTTIfun.java:205)
  at oracle.jdbc.driver.T4C8Oall.doOALL(T4C8Oall.java:548)


The issue can be reproduced at will with the following steps:
1. Access EBS SSO url.

2. Provide SSO Credentials on SSO Login Page.

3. Errors out.

Note: GUID is null in FND repository for the user, so in a successful scenario, user account should be linked post SSO.

The issue has the following business impact:
Due to this issue, users cannot login.

Cause

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