Debrief HTML: "Assigned Parts" Button Is Grayed Out (Doc ID 2272896.1)

Last updated on JUNE 01, 2017

Applies to:

Oracle Field Service - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Unable to complete Debrief, as the "Assigned Parts" button is grayed out in Material Debrief HTML.
We are in progress of upgrading system from 12.0.6 to 12.2.4. The issue is happening after upgrading from 12.0.6 to 12.2.4.

Normally, after a part was received fully, when clicking the 'Assigned Part' button, it automatically fetch those Item(s) into Material Debrief.


Steps:

Field Service - Dispatch Center form:

 - Update Task page
 - Debrief Status = Unprocessed
 - Material: Install, Return sections - no rows.

  => While trying to add material Debrief, 'Assigned Parts (9)' button is grayed out.

Cause

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