Debrief HTML: "Assigned Parts" Button Is Grayed Out
(Doc ID 2272896.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Field Service - Version 12.2.4 and laterInformation in this document applies to any platform.
Symptoms
Unable to complete Debrief, as the "Assigned Parts" button is grayed out in Material Debrief HTML.
The issue is happening after upgrading from 12.0.6 to 12.2.x.
Previously in 12.0, after a part was received fully, when clicking the 'Assigned Part' button, it automatically fetch those Item(s) into Material Debrief.
Steps:
Field Service - Dispatch Center form:
- Update Task page
- Debrief Status = Unprocessed
- Material: Install, Return sections - no rows.
=> While trying to add material Debrief, 'Assigned Parts (9)' button is grayed out.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |