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Debrief HTML: "Assigned Parts" Button Is Grayed Out (Doc ID 2272896.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Unable to complete Debrief, as the "Assigned Parts" button is grayed out in Material Debrief HTML.
The issue is happening after upgrading from 12.0.6 to 12.2.x.

Previously in 12.0, after a part was received fully, when clicking the 'Assigned Part' button, it automatically fetch those Item(s) into Material Debrief.


Steps:

Field Service - Dispatch Center form:

 - Update Task page
 - Debrief Status = Unprocessed
 - Material: Install, Return sections - no rows.

  => While trying to add material Debrief, 'Assigned Parts (9)' button is grayed out.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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