Debrief HTML: "Assigned Parts" Button Is Grayed Out
Last updated on JUNE 01, 2017
Applies to:Oracle Field Service - Version 12.2.4 and later
Information in this document applies to any platform.
Unable to complete Debrief, as the "Assigned Parts" button is grayed out in Material Debrief HTML.
We are in progress of upgrading system from 12.0.6 to 12.2.4. The issue is happening after upgrading from 12.0.6 to 12.2.4.
Normally, after a part was received fully, when clicking the 'Assigned Part' button, it automatically fetch those Item(s) into Material Debrief.
Field Service - Dispatch Center form:
- Update Task page
- Debrief Status = Unprocessed
- Material: Install, Return sections - no rows.
=> While trying to add material Debrief, 'Assigned Parts (9)' button is grayed out.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms