Claims Are Not Getting Created For Chargeback Claims (Doc ID 2272918.1)

Last updated on JULY 25, 2017

Applies to:

Oracle Trade Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Indirect Sales Management

Chargeback batch moves to Processed status. On clicking Initiate Payment - batch moves to Pending Payment and then back to Processed. No claim is created.

 

ERROR
-----------------------
Error in notification -
Errors happened during payment initialization for batch 642314

Errro Message: 12: An error occurred because the program could not find the claim owner.
11: ORA-06508: PL/SQL: could not find program unit being called in Package OZF_CLAIM_PVT Procedure Get_owner
10: Source Table : OZF_FUNDS_UTILIZED_ALL_B
9: SYSPARAM: Post to GL is T
8: update_Act_budgets.plan_currency_code mg: USD
7: l_act_budgets_rec.arc_act_budget_used_by mg: PRIC
6: l_act_util_rec.plan_currency_code mg: USD
5: l_act_util_rec.plan_curr_amount mg:
4: create_Act_budgets.plan_currency_code mg:
3: p_act_util_rec.plan_currency_code mg: USD
2: Create_Adj_And_Utilization mg USD
1: l_pric_act_util_rec.plan_currency_code : USD


Changes

 

Cause

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