Error at Startup After Cloning OTM: "Authentication Failed for user system" (Doc ID 2273220.1)

Last updated on JUNE 02, 2017

Applies to:

Oracle Transportation Management - Version 6.3.0 and later
Oracle Global Trade Management - Version 6.3.0 and later
Information in this document applies to any platform.

Symptoms

You have cloned the database from Production to your Test environment by following <Note 1313815.1>

You have updated the system and guest user passwords by following the instructions in the Security Guide in section "Update an OTM User Password via a Script"

The Test environment was working previously, but now after the database refresh an authentication error is received on startup:

 

Cause

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