Transaction failed with error CSI_UNEXP_SQL_ERROR (Doc ID 2273492.1)

Last updated on JUNE 05, 2017

Applies to:

Oracle Installed Base - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Support Codes in Production Environment and Test Environment

When attempting to interface Miscellaneous receipt to Install Base
the following error occurs.

ERROR
-----------------------
You have encountered an unexpected error in CSI_INV_TXNSTUB_PUB.EXECUTE_TRX_DPL, with error ORA-06502: PL/SQL: numeric or value error: NULL index table key value ORA-06512: at "APPS.CSI_INV_TRXS_PKG", line 1115 ORA-06510: PL/SQL: unhandled user-defined exception.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1) Installed Base Administrator
2) Transaction Error Processing

BUSINESS IMPACT
-----------------------
Due to this issue, the transaction does not go to Install Base and instance status doesn't show the correct value.
Subsequent transactions will get stuck in interface as item is serialized item.

Changes

 

Cause

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