Multiple Issues With Folders In Quick Sales Order Form (Doc ID 2273730.1)

Last updated on JUNE 08, 2017

Applies to:

Oracle Order Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Transaction Entry

ACTUAL BEHAVIOR
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Tabs In quick Sales order form are disappearing when using folder functionality. Following issues are observed when using folder functionality and these issues are random and cannot be replicated at will.

Issue #1 : Folder tabs disappear from the Quick Sales Order form
Navigation: Orders, Returns > Quick Sales Order
1. Created a new folder at order header and saved it
2. Closed the form
3. Opened the form and opened the folder at order header
4. No tabs in the folder are not appearing for example OTHERS tab in quick Sales order form in header section.

Issue #2: Fields don’t stay in their original position in the Others tab in folders
Navigation: Orders, Returns > Quick Sales Order
1. Created a new folder at order header and saved it
2. Moved fields in the Others tab to the position where we want them and saved
3. Closed the form
4. Opened the form and opened the folder at order header
5. Fields moved from their initial position
6. Fields that were initially hidden are suddenly showing
 

EXPECTED BEHAVIOR
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Expected is that Folder functionality should work and show all fields and tabs with which it was created.

STEPS
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The issue can be reproduced at will with the following steps:
1. Log Into Order Management Responsibility
2. Open the Quick Sales Order Form
3. Use Folder Tools to create new folder and add fields needed.
4. Save the Folder.
5. Open the Quick Sales order form.

Cause

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