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Error When Run Import Bank Return: Collection Document Amount Does Not Match (CLL_F034) (Doc ID 2273812.1)

Last updated on MARCH 14, 2018

Applies to:

Oracle Financials for the Americas - Version 12.1 and later
Information in this document applies to any platform.


On : 12.1.3 version, Receivables Globalizations

When attempting to run the Bank Returns program
the following error occurs.
Document Collection amout does not match.

Due to this issue, users cannot run the Bank Returns process.

Here is the Use case : Invoice due 10000, Customer sends 9500 and withholds

500 towards tax which he pays directly to the Government.
Since the amount he sends is different from the amount due on the Invoice,
the Bank returns fails with this condition.


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