Error When Run Import Bank Return: Collection Document Amount Does Not Match (CLL_F034) (Doc ID 2273812.1)

Last updated on JUNE 19, 2017

Applies to:

Oracle Financials for the Americas - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Receivables Globalizations

When attempting to run the Bank Returns program
the following error occurs.
Document Collection amout does not match.

Due to this issue, users cannot run the Bank Returns process.

Here is the Use case : Invoice due 10000, Customer sends 9500 and withholds

500 towards tax which he pays directly to the Government.
Since the amount he sends is different from the amount due on the Invoice,
the Bank returns fails with this condition.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms