Items are Missing from the Packing Slip Report (Doc ID 2274287.1)

Last updated on JUNE 06, 2017

Applies to:

Oracle Shipping Execution - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR  
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When the packing slip report is run,  for some orders which have Kits with Kit items,  the line data is missing from the Packing Slip report

EXPECTED BEHAVIOR
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Expect to see the order line number, quantity, item description, and serial numbers in the report output

STEPS
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The issue can be reproduced at will with the following steps:
1.  Ship confirm some orders,  with the seeded packing slip report in the document set
2.  Review the Packing slip report
3.  See that the line number, quantity, and description of the item(s) being shipped are missing in this report

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot  send a packing slip report to their customers without descriptions of the individual lines being shipped.

Cause

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