Tax Exempt Not Applying In A Specific Operating Unit (Doc ID 2274746.1)

Last updated on JUNE 26, 2017

Applies to:

Oracle Quoting - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Tax exempt not applying in a specific operating unit.

You have forms quoting in the US, Germany and recent rollout to Taiwan.
Setups for each OU is same. You cannot override the tax calculated in Taiwan but can in the other operating units.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login as Quote sales manager (forms)
2. Query a quote
3. Change the tax to exempt
4. Cannot get tax exemption to apply and set tax to 0

Cause

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