RMA Transaction For Loaner Return Completed With Error In Installed Base on 12.2.6 (Doc ID 2274756.1)

Last updated on JUNE 08, 2017

Applies to:

Oracle Installed Base - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

When attempting to return a loaner instance,
the following error occurs.

ERROR
-----------------------
API Programming Error (CREATE_INST_PARTY_ACCOUNT) : The Parameter p_party_account_rec.PARTY_ACCOUNT_ID is reqd and was not passed in


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an RMA Sales Order for an Install Base tracked Item
2. Observe that the transaction fails in the Install Base interface with the noted error
3. Due to this issue, the Instance still shows to be at the end customer when it is actually in Inventory.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms