My Oracle Support Banner

RMA Transaction For Loaner Return Completed With Error In Installed Base on 12.2.6 (Doc ID 2274756.1)

Last updated on APRIL 12, 2019

Applies to:

Oracle Installed Base - Version 12.2.6 and later
Information in this document applies to any platform.


When attempting to return a loaner instance,
the following error occurs.

API Programming Error (CREATE_INST_PARTY_ACCOUNT) : The Parameter p_party_account_rec.PARTY_ACCOUNT_ID is reqd and was not passed in

The issue can be reproduced at will with the following steps:
1. Create an RMA Sales Order for an Install Base tracked Item
2. Observe that the transaction fails in the Install Base interface with the noted error
3. Due to this issue, the Instance still shows to be at the end customer when it is actually in Inventory.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.