My Oracle Support Banner

Cannot Transact Serial Items Even though Onhand and Serial Show Available (Doc ID 2274919.1)

Last updated on FEBRUARY 15, 2019

Applies to:

Oracle Project Manufacturing - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Onhand and Availability

ACTUAL BEHAVIOR
---------------

Onhand Quantity and Available Quantity default wrongly on 'Transact Move
Orders' screen, when the item is under serial control and unit number control.

Qty on hand is there but not showing available

EXPECTED BEHAVIOR
-----------------------
Available qty to be visible on material workbench

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.responsibility: Inventory super user

2. Navigation: Inventory > Transactions

3. An Item is showing on the Material workbench as total quantity of 1, however the Available to transact is 0.

4. Need to cycle count out the part and the system will not allow to process the transaction.No other reservations on this part.


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.