Changes Made To 'Group Owned' Meta Data Are Not Reflected In The Universal Work Queue (Doc ID 227502.1)

Last updated on SEPTEMBER 17, 2014

Applies to:

Oracle Universal Work Queue - Version 11.5.10 and later
Information in this document applies to any platform.
***Checked for relevance on 11-Nov-2011***


Symptoms

The Spreadtable Meta Data display values do not have any effect in the Universal Work Queue.

The navigation path to set up Metadata is:

  1. CRM Administrator responsibility
  2. Spreadtable > Metadata Administration
  3. Display tab

The Navigation path to the spreadsheet in UWQ is:

  1. Customer Support responsibility
  2. Universal Work Queue
  3. Expand Service Request > Group Owned

Cause

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