Last updated on JUNE 08, 2017
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
To create a personalization that will automatically default a value for the 'Reported' date when searching for Service request.
The purpose is to only search for service requests that were 'Reported' after a certain date. e.g. Service requests reported after 01-JAN-2017.
Users have to enter the reported date every time they use the Advanced Search, a personalization is desired so that it will default automatically.
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