How To Personalize The Find Service Request Form To Default The Reported Date In The Search Conditions?

(Doc ID 2275138.1)

Last updated on JUNE 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

To create a personalization that will automatically default a value for the 'Reported' date when searching for Service request. 

The purpose is to only search for service requests that were 'Reported' after a certain date. e.g. Service requests reported after 01-JAN-2017.
Users have to enter the reported date every time they use the Advanced Search, a personalization is desired so that it will default automatically.

Solution

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