Service Request Form Raises : FRM-40212: Invalid value for field CURRENT_SERIAL_NUMBER (Doc ID 2275156.1)

Last updated on JULY 29, 2017

Applies to:

Oracle Installed Base - Version 11.5.10.2 and later
Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

In Service Request (SR) Form, when attempting to create a service request, the following error occurs.


ERROR
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FRM-40212: Invalid value for field CURRENT_SERIAL_NUMBER

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (R) Service
2. (Nav) Service Request > Create Service Request
3. Create SR with only Serial Number or instance number filled > the above error is shown at the bottom of the page.

Changes

 

Cause

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