Last updated on JUNE 09, 2017
Applies to:Oracle Teleservice - Version 12.1.3 and later
Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.
On the Service Request form and the Customer Support Create/Update Service Request page, is not possible to select a time zone for the One Time Address.
Adding the ability to select a time zone, when One Time Address is used, will be similar to the functionality that currently exist in the Contact Center > Addresses tab > where a timezone can be selected for an address.
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