Ability to have a Time Zone field for One Time Address
(Doc ID 2275350.1)
Last updated on FEBRUARY 24, 2019
Applies to:Oracle Teleservice - Version 12.1.3 and later
Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.
On the Service Request form and the Customer Support Create/Update Service Request page, is not possible to select a time zone for the One Time Address.
Adding the ability to select a time zone, when One Time Address is used, will be similar to the functionality that currently exist in the Contact Center > Addresses tab > where a timezone can be selected for an address.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document