Ability to have a Time Zone field for One Time Address (Doc ID 2275350.1)

Last updated on JUNE 09, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On the Service Request form and the Customer Support Create/Update Service Request page, is not possible to select a time zone for the One Time Address.

Adding the ability to select a time zone, when One Time Address is used, will be similar to the functionality that currently exist in the Contact Center > Addresses tab > where a timezone can be selected for an address.

Changes

 

Cause

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