Font Definition Suppression Does Not Work For Reply Mails In Plain Text Editor

(Doc ID 2275794.1)

Last updated on JUNE 12, 2017

Applies to:

Oracle Email Center - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Agent Console

ACTUAL BEHAVIOR
---------------
When agent replies to an inbound email and uses plain text editor, the font definition information's will be displayed and sent as text to the recipient.

EXPECTED BEHAVIOR
-----------------------
When agent replies to an inbound email and uses plain text editor, the font definition information's should not be displayed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Apps
2. Navigate to Email Center Agent Console (R) -> Messages.
3. Open the Message and Click on 'Change to plain text mode' link

Changes

 

Cause

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