Incorrect Receipt Method Is Being Used In iReceivables (Doc ID 2276482.1)

Last updated on JUNE 26, 2017

Applies to:

Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Payment Components

ACTUAL BEHAVIOR
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You recently change your credit card processor from Chase Paymentech to Card Connect. You create a new receipt method for Card Connect and everything works fine in your US organization.  However, in your Canadian organization, sometimes there are receipts being created using the old Chase Paymentech receipt method. The profile option OIR: Credit Card Payment Method is set to the Card Connect receipt method at the site level only.  The Receivables System Options are also set to the Card Connect receipt method in both organizations. This works fine in the US organization but will sometimes fail in the Canadian organization.


EXPECTED BEHAVIOR
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Expect the receipt method change to take effect.

STEPS
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The issue can be reproduced at will with the following steps:
1. Setup a new receipt method but do not end date previous one.
2. Update the profile option, OIR: Credit Card Payment Method to the new receipt method.
3. Works for US organization but not for the non-US organization.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot rely on the payment setup.

Cause

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