Amounts From The Credit Exposure Report Does Not Match The Open AR Balance
(Doc ID 2276533.1)
Last updated on APRIL 04, 2025
Applies to:
Oracle Order Management - Version 12.2.4 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.4 version, Reporting & Business Analysis
ACTUAL BEHAVIOR
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Issue with the calculated exposure amount from the Credit Exposure Report.
The Credit Limit amount is setup as Bill to level.
The exposure is calculated as per Credit Check Rule, taking into consideration the below parameters:
1. Use Pre-Calculated Exposure
2. Include Open Receivables Balance
The exposure amount from the report should match the Open Receivables balance, but the amounts are different. This difference occurred only for customers invoiced in foreign currencies, such as GBP. The Credit limit is setup in functional currency (EUR).
EXPECTED BEHAVIOR
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Expect exposure to match AR balance.
STEPS
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The issue can be reproduced at will with the following steps:
1. OM Super User responsibility
2. Run Credit Exposure Report and compare with open AR balance
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot get correct exposure.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |