Java.lang.ArrayIndexOutOfBoundsException When Opening Inbound/Outbound Emails From Service request Form (Doc ID 2276725.1)

Last updated on JULY 26, 2019

Applies to:

Symptoms

On : 12.2.5 version, Integration

When attempting to open Inbound or outbound emails that are assigned to a Service request,
the following error occurs.

ERROR
-----------------------
java.lang.ArrayIndexOutOfBoundsException: 1
at oracle.apps.iem.solo.mail.BasicMessage.processCidValue4Length(BasicMessage.java:2110)
at oracle.apps.iem.solo.mail.BasicMessage.retrieveText(BasicMessage.java:1932)
at oracle.apps.iem.solo.mail.BasicMessage.retrievePart(BasicMessage.java:1878)
at oracle.apps.iem.solo.mail.BasicMessage.retrieveMultiPart(BasicMessage.java:1669)
at oracle.apps.iem.solo.mail.BasicMessage.retrieveMessageContent(BasicMessage.java:1626)
at oracle.apps.iem.solo.mail.BasicMessage.(BasicMessage.java:280)
at oracle.apps.iem.solo.agent.AgentSession.viewSearchedMail(AgentSession.java:867)
at _pages.__iemsa_msgsearchpreview._jspService(__iemsa_msgsearchpreview.java:1536)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:301)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
at oracle.apps.jtf.cabo.interceptor.JTFWrapperFilter.doFilter(JTFWrapperFilter.java:143)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:527)
at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:253)
at weblogic.servlet.jsp.PageContextImpl.forward(PageContextImpl.java:159)
at _pages.__iemsa_ihpreviewaction._jspService(__iemsa_ihpreviewaction.java:1170)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
  .....
  .....
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1499)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:263)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to (R) Service -> Service Request -> Create Service Request.
2. Query the incident number
3. Click on Interaction tab.
4. Try to open the first interaction for media 'INBOUNDEMAIL' and 'OUTBOUNDEMAIL'. It opened the email sucessfully.
5. Then when trying to open the second interaction for media 'INBOUNDEMAIL' and 'OUTBOUNDEMAIL', the mentioned error occurs.

Changes

Cause

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